Statement of Purpose
We are a family business who have been supplying Domiciliary Care for over 50 years. These days we are completely focused on assisting the elderly and the vulnerable, who want to remain living in their own homes with dignity, respect and a degree of independence. It is so important for people to enjoy living in their own familiar surroundings, choose their own menus, sleep in their own bed or just sit in their own garden, let alone having some kind person on hand for trips out or just chit-chat. Over the years the considerate, convenient and flexible system that we have facilitated has proved most successful.
We provide the following care services:
- Daily Care
- Live-in Care
- Overnight Care
- Respite Care
- Temporary Care
- Companionship and Housekeeping
Please note, we are not a Nursing Agency.
Our Aims and Objectives
- To supply 3 to 4 appropriately qualified and experienced Carers/Personal Assistants on a rota basis who will make our Clients feel happy, relaxed and confident in their own homes.
- To supply Carers/Personal Assistants who will look after our Clients with the greatest of care, respect and understanding.
- To ensure that our Clients look forward to seeing their preferred Carers/Personal Assistants on a regular basis.
- To give our Clients and their families peace of mind. As time goes by they will find that trusting and friendly relationships will develop between them and their Carers.
- To give our Clients reassurance that they can continue their normal way of life in their own home.
As a Domiciliary Introductory Agency, we are committed to acting on behalf of our Clients in the supply of regular and appropriately trained Carers/Personal Assistants.
We will regularly consult with them, their families/representatives so that their documentation is kept up to date, so they can continue to engage the most appropriately qualified Carers/Personal Assistants.
Our dedicated Administration Team work on behalf of our Clients to plan a ‘Bookings List’ of Carers/Personal Assistants who will look after them on a continuous rota basis. We do our best to supply them with the Carers/Personal Assistants they request so that they are never left alone or in distress.
All Carers/Personal Assistants are registered with HMRC as self-employed. They are not employees of the Agency but are registered as being available to take on engagements of their choice offered to them by the Agency.
The Carers/Personal Assistants have a multitude of experience and qualifications ranging from high-level personal care to companionship and housekeeping. Many have specialist knowledge and training in fields such as:
- Multiple Sclerosis
- Palliative Care
- Mental Health issues
As the Carers are self-employed, they are responsible for their own Tax, National Insurance and Public Liability and Malpractice Insurance. The Agency holds its own Professional Liability Insurance. The Clients are responsible for paying them by the end of their engagement. Carers must provide clients with a proper invoice, listing the number of days/hours, their travel costs, and any additional expenses.
All Carers/Personal Assistants must apply for a new Enhanced Police Check with the Disclosure & Barring Service (DBS) using the Agency’s umbrella body (Criminal Records Services), unless they have previously registered on the DBS Update Service. Carers are not offered any engagements until the Disclosure Certificate has been issued or validated.
All Carers/Personal Assistants must sign a declaration that they will agree to abide by the Agency’s Procedures.
Client details are only divulged to Carers as required. The Client files are safely and confidentially stored in accordance with the Regulations. The Agency complies with the EU GDPR (General Data Protection Regulations). All information held will be safely stored in accordance with the Act.
The Agency is an Equal Opportunities Agency and complies with current legislation, including the Sex Discrimination and Race Relations Act.
Up until 2011, the Agency was fully registered with the Care Quality Commission (CQC). However, in 2008 the Health and Social Care legislation was changed and Domiciliary Introductory Agencies were no longer required to be registered with the CQC. Since then we have continued to abide by their standards, regulations and outcomes as best as is possible. We are now in the process of re-registering with the CQC as it appears that certain regulations have been updated. We hope to have our full registration back within the next few months.
The Agency is also a member of the United Kingdom Home Care Association (UKHCA) and we have been informed that that membership will be renewed once our registration with the CQC has been completed. We do not envisage any problems.