Latest CQC findings reveal a ‘Russian roulette’ for care services

Latest CQC findings reveal a ‘Russian roulette’ for care services
August 5, 2017 Sarah Green

Latest CQC findings reveal a ‘Russian roulette’ for care services

Age UK has voiced its concerns about major inequality in the standards of care for older people. The charity is responding to the findings in a national report made by the Care Quality Commission this July, about matters most in adult social care. Services were judged on whether they were:

  • safe
  • caring
  • effective
  • responsive
  • well-led

Although the report showed that most services were of a good to high quality, there were still too many services requiring improvement.  The inspectors biggest worry was with regard to safety. Age UK says these figures reveal a ‘Russian roulette’ for care and has urged the Government to make a much greater investment into care services.

A fifth of all social care services still need improvement

According to Andrea Sutcliffe, Chief Inspector of the CQC, most care services pass the ‘Mum’s test’ i.e. whether a service would be good enough for one’s own loved ones. However 19% of social care services were rated as ‘requiring improvement’, 2% ‘as inadequate and alarmingly’, a quarter of services previously been rated as ‘good’ have now declined! Within the context of safety, the levels of inadequate care were even higher, rising to 25% of services not being considered good enough. Safety concerns can leave older people vulnerable like not receiving their prescribed medicine or their home visits being missed.

Government must commit urgent funds

I have mentioned this before, but my ‘Bunbury Carers’ tell me that they must have the flexibility of time to ensure they can look after their clients properly e.g. preparing them properly for the day and safely tucking them up for the night!  That is why we insist on a minimum of a 1-hour call. The financial squeeze on local authorities seems to be preventing carers in the public sector from providing a proper service.  It goes without saying that this is bound to result with errors in safeguarding.

Taken as a whole, this report is a graphic demonstration of why older people desperately need the Government to follow through on its commitment to consult on proposals for strengthening social care later this year.

If you would like more information about the benefits of having a private carer in your home, please call us on 01829 260280.

Campaigning to help people remain living in their own homes

We are a home care agency based in Bunbury, Cheshire helping families predominantly across the North West and North Wales, although we are nation-wide.

Bunbury Care Agency is a member of the UKHCA (United Kingdom Home Care Association) and an associate member of SOLLA (Society of Later Life Advisers). SOLLA is the only association in the UK that can provide accredited financial consultants who can advise and assist people with the funding of elderly care.

SOLLA logo