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Residential Elderly Care – Terms & Conditions

Definitions:

The Agency means the Bunbury Agency Limited.
The Client means the person or the person’s representative who is engaging the Staff.
The Rosy Rota means The Agency’s system of providing Carers on a rotational basis.
Carers means the Staff engaged by the Client.
The Engagement means the duration of employment of the Carer.

  1. The Agency is a company registered in the United Kingdom whose registered office is at UHY Hacker Young, St Johns Chambers, Love Street, Chester CH1 1QN.
  2. The Agency acts solely as Agent on behalf of the Client. The Agency introduces Staff to the Client. The Client is the principal and directly contracts to employ and pay the Staff.
  3. The Client agrees to pay a registration fee to the Agency of:
    1. £30 where the Client seeks to engage Carers on a quarterly basis
    2. £100 where the Client seeks to engage Carers on an annual basis
  4. Registration will entitle The Client from the date of this Agreement, to the personal service of one of The Agency’s experienced personnel who will use their best endeavours to arrange and schedule suitable Carers known as ‘The Rosy Rota’, as per the requirements of the Client. However there is no guarantee that suitable staff will be found.
  5. The Agency will inform The Client in advance by providing them with a monthly diary, listing the names and contact details of each Carer.
  6. The Agency will provide an Emergency contact number for weekends.
  7. The Client agrees to pay the Agency a fee of 25% of the Carers weekly wages + vat.
  8. The Client agrees to pay each of the Carers in full the agreed wage plus travel expenses and any reasonable expenses prior to the Carer’s departure from the Engagement.
  9. In the event of a cancellation, for whatsoever reason, which is seven days or less, before the commencement of the Engagement or during the Engagement itself, the Cient agrees to pay the Carer one week’s wage plus expenses in full and The Agency’s fee of 25%, for the entirety of The Engagement, unless otherwise agreed with The Agency.
  10. The Client agrees NOT to engage Staff introduced through the Agency otherwise than through the Agency and NOT to pass any Staff details of any staff to any other person or persons without the express permission of the Agency.
  11. The Client agrees to settle all accounts within FOURTEEN DAYS of receipt of the said invoice. The Agency reserves the right to charge an extra 2.5% to that account if the account is not settled within the specified time. A charge of 1.5% will be added if payment is made by Credit card. There is no charge for payment by Debit card.
  12. It is an express term of this Agreement that the Agency shall incur no liability whatsoever or howsoever arising from any act, default, negligence or otherwise of any Staff employed by the Clients through the Agency. The Client agrees therefore to be fully insured against any liability that might arise.
  13. The Agency is an Equal Opportunities Agency and complies with current legislation including the Sex Discrimination and Race Relations Act and is in compliance with the Data Protection Act 1998.
  14. In the event of complaint please contact the agency directly and we will address the issue immediately.
  15. In the event of a dispute or difference arising under this agreement the law prevailing in England and Wales shall apply and any such dispute or difference shall be heard and determined by a Court of Law.

Daily Elderly Care – Terms & Conditions

Definitions:

The Agency means the Bunbury Agency Limited.
The Employer means the person engaging the Staff.
Permanent Staff means the person or persons engaged by the Employer on a continuous basis.
Temporary Staff means the person or persons engaged by the Employer specifically for any period, which is less than 3 months in any one engagement.
Daily Staff means the person or persons engaged by the Employer who are non-residential for any period whatsoever.
Residential Staff means the person or persons engaged by the Employer who live with the Employer or in the Employer’s property for any period whatsoever.
Full Time Staff means the person or persons engaged by the Employer who work a minimum of 40 hours per week and are entitled to statutory holidays and sick pay.
Part Time Staff means the person or persons engaged by the Employer who work a few hours per day or per week or less than 5 days per week.
The Engagement means the duration of employment of the Staff

  1. The Agency is a company registered in the United Kingdom whose registered office is at UHY Hacker Young, St Johns Chambers, Love Street, Chester CH1 1QN.
  2. The Agency acts solely as Agent on behalf of the Employer. The Agency introduces Staff to the Employer. The Employer is the principal and directly contracts to employ and pay the Staff.
  3. The Employer agrees to pay a registration fee upon completion and return of this Agreement to the Agency of £30 where The Employer seeks to engage Daily or Temporary Staff.
  4. Registration will entitle The Employer to:
    1. The personal service of one of The Agency’s experienced personnel for a period of 3 months from the date of this Agreement or until the Employer engages Staff through The Agency, if that is sooner.
    2. Free listing if appropriate of the position offered by The Employer on The Agency’s website.
  5. The Employer agrees to pay The Agency any expenses or disbursements incurred for additional individual advertisements, which are agreed with The Employer.
  6. Permanent Staff (Full time or Part time) will undertake a Trial Period over 2 weeks from the date agreed by both parties, known as the Commencement Date of Employment.
  7. If such Staff are engaged beyond the Trial Period, The Employer agrees to pay The Agency a fee of 3 weeks’ wages + vat (or a minimum of £50.00 + vat). If you increase the number of hours/days, there will be a further pro rata charge.
  8. If Temporary Staff (Full time or Part time) are engaged, The Employer agrees to pay The Agency a fee of 25% of the total wage + vat (or a minimum of £50 + vat).
  9. If a Rota is required, the Employer agrees to pay the Agency a fee of 25% of each of the Carer’s hourly wage + vat.
  10. The Employer must notify The Agency within 3 days of the Commencement Date of Engagement.
  11. The Employer agrees not to re-engage Temporary Staff previously introduced through The Agency otherwise than through The Agency. Upon each and every re-engagement, The Employer agrees to pay The Agency a fee of 25% of the total wage + vat (or a minimum of £50 + vat).
  12. The Employer agrees not to pass any details of any staff to any other person or persons without the express permission of The Agency.
  13. The Employer agrees to settle all accounts within fourteen days of receipt of the invoice. The Agency reserves the right to charge an extra 2.5% to that account if the account is not settled within the specified time. A charge of 1.5% will be added if payment is made by Credit card. There is no charge for payment by Debit card.
  14. It is an express term of this Agreement that The Agency shall incur no liability whatsoever or howsoever arising from any act, default, negligence or otherwise of any Staff employed by the Employers through the Agency. The Employer agrees therefore to be fully insured against any liability that might arise.
  15. The Agency is an Equal Opportunities Agency and complies with current legislation including the Sex Discrimination and Race Relations Act and is in compliance with the Data Protection Act 1998.
  16. In the event of complaints and compliments please contact the agency directly and we will address the issue immediately.
  17. In the event of a dispute or difference arising under this agreement the law prevailing in England and Wales shall apply and any such dispute or difference shall be heard and determined by a court of Law.

Elderly Care Information

We offer a very personal and bespoke service supplying carefully selected Carers and Companions who look after all your needs.

To view more information about our elderly care services click here

Child Care Information

We are members of the Association of Nanny Agencies (ANA) and the British Au Pair Agencies Association (BAPAA).

To view more information about our child care services click here

Household Care Information

We can provide domestic and household Staff on a daily or residential, full time or part time, permanent or temporary basis.

To view more information about our household care services click here

Testimonial

Please pass on our grateful thanks to all your staff that cared for Jill. Thank you is never enough in these circumstances. We have come to know many of the girls who were so kind and generous with their time and care, without whom Jill would have had to be admitted to a hospital or home.

St Albans, Herts

Testimonial

Dear Emily, Sarah and Trish. Thank you so much for your kind and caring attention through these past years. It is really appreciated. Mum died peacefully in her own bed, thanks to you and the Carers... the most recent of which was one of the very best carers possible. Thank you all.

Tyne & Wear

Testimonial

I am writing to you to thank you for your letter and condolences. I was very impressed by the professionalism and care everyone I dealt with at Bunbury, including the two Carers that sadly never had the opportunity to look after my father. Thank you for all your help and support at what was a very difficult time for me and my father. With all good wishes.

Oxford

Testimonial

Dear Mrs Potter, ...I am deeply grateful for all the loving and devoted care that was given to my father over the two years we have called on the Agency for help. I know he appreciated all that was done for him and I am thankful that I arranged the “Bunbury Birds” to look after him.

Denbighshire

Testimonial

Dear Emily and the “Bunbury Birds”. I am writing to thank you very warmly for all the wonderful Carers you have so kindly supplied to look after my father ...He was so pleased to be able to live in his own home. May I say how grateful I am for all the support and help you have given me ...You have provided a wonderful service.

Leeds

Testimonial

Dear Emily, Our thanks to all your kind ladies who looked after my mother in her final months. Mother loved her home which she moved into as a new bride in 1938 and it is thanks to the unstinting attention, most kindly given by the Bunbury ladies, that she was able to stay there until her peaceful end. We shall always remember their cheerful diligence and care.

Prestbury

Testimonial

Dear Emily, I would like to thank you and your team for bringing comfort and happiness to Mum in what turned out to be a very short period of time since joining the ‘Rosy Rota’. As you know I was very apprehensive, wondering whether Mum would cope with the new situation. As it turned out your ladies brought laughter and fun back into her life ...her sparkle had returned.

Didsbury

Testimonial

The Family and I would like to thank all member of staff and carers of the Bunbury Agency, for the time and trouble they have taken over the past three and half years, to ensure that my parents received the care required to enable them to remain in their own home. This was their strongest desire and with your help we were able to carry out their wishes. Long may your valuable work continue for many years to come.

Aylesbury

Testimonial

Dear Mrs Potter, Sarah & Beth. I just wanted to thank you for all your help, through good and hard times over the past six years. Not only have you never let us down, but I have felt a very real relationship with you, as though we have been working together to keep things going. This last month has been really difficult for us all, especially seeing my mother declining with increasing rapidity. My great ambition was to keep her in her own home until the end. Without your help this would not have been achieved.

Cumbria

Testimonial

I am very happy to recommend Bunbury Agency as an effective and responsible organisation.

Cheshire

Testimonial

I would like to take this opportunity on behlaf of our family to thank you for all you have done in supplying our mother with very caring ladies. They all did thier utmost to make her happy and healthy in her last year.

Preston

Testimonial

Trish has been the most wonderful Carer for Mum and she was all that I ever wanted from someone for Mum plus a lot more. We were so blessed that she came into our lives! Every day Mum looked forward to her coming and felt so safe and secure when she was around. It is so hard to put all Trish's wonderful qualities into words, but nothing was ever too much for her and when things got hard she was always around to help and do above and beyond what we needed. She looked after us all really! When Mum was in the hospice, she still visited which gave Mum such a boost and I will never forget her kindness in sitting with Mum the night before she died so my brothers and I could go out and have something to eat. When our elderly parents need care it's hard to entrust them to strangers and I hope that there is a "Trish" for me one day! I will never forget her and I can never thank her enough for all she has done. Thank you again for your thoughtfulness and for putting us in touch with such a wonderful person.

Tarporley, Cheshire

Testimonial

Dear Mrs Green, Thank you so much for your kind letter about my mother Sylvia. She was very well looked after by all the nice Carers you provided for her. Whilst she could be a little insensitive at times due to her dementia I believe, she certainly appreciated their company and the sensitive way they looked after her. Thank you again for all you did for her.

Heswall, Wirral

Testimonial

Dear Mrs Green, Thank you very much for your letter and your kind thoughts following the death of my sister. You did indeed supply three Carers for her in September and October. We were very happy with Margaret and Alex was superb in every way and did so many extra things to improve my sister's quality of life. It must have been very traumatic for her when my sister died, but I am just thankful that she was with someone who was so caring.

Gillingham

Testimonial

Dear Trish, A personal note of thanks from Sue and myself for all your dedication to keeping things running smoothly at my mother's. It seems a very long time ago since you sent the first Bunbury Carer along. Sue and I have always known that we'd be alright "Trish will sort it out" - somehow!! A very big thank you.

Warrington, Cheshire

Testimonial

Dear Sarah, Now that the family have made the decision that Mother should stay in the Care Home, I write to thank you and the Agency for all the help and assistance you have given over the years. We have had some "interesting" moments but the Agency has, with very few exceptions, managed to provide care to a very high standard. Please pass on our thanks to the many Carers who have been to my Mother's. Trish continues to provide wonderful support, visiting Mother each afternoon.

Tarporley, Cheshire

Testimonial

Dear Mrs Green, It is with regret that I write to confirm that we will no longer require the services of your Bunbury Ladies. Most of them have proved excellent at caring for my mother who has not always been the easiest person to look after and they have exercised good sense and discretion in caring for her. As her quality of life has declined, this has been a great comfort to the family. Thank you so much for all the Agency and the Ladies did for her.

Heswall, Wirral