01829 730201

‘Rosy Rota’ Care Guide for Staff

Elderly Care and Carer Jobs and Vacancies around the UK and in Manchester, Cheshire and North Wales

Looking for an elderly care or domestic carer job? View our elderly care and domestic carer job vacancies by clicking here or alternatively contact us on 01829 730201.

Welcome to the Bunbury Care Agency. We hope you enjoy working as part of our long established team of Rosy Rota Carers and Companions.

The Bunbury Agency takes great pride in looking after all the Staff who register with.
We look forward to helping you find the right vacancy that matches your expertise.

Your role will be a combination of caring, cooking, housekeeping and companionship. You are not expected to do heavy cleaning duties.

We are a Domiciliary Introductory Agency, and since April 2006 have been regulated by the Care Quality Commission (CQC) as registered providers of Elderly Care in England and Wales. In 2010, The Health and Social Care Act 2008 replaced the Care Standards’ Act 2000. As a result, Domiciliary Introductory Agencies are no longer regulated. However, we continue to abide by the current standards and regulations as outlined in the new act as much as is possible.

You must abide by the following Code of Conduct at all times:

Privacy, Dignity and Respect

We passionately believe that a client’s lifestyle, independence, privacy, dignity and respect must be upheld and that the care and support they receive from our Carers are of the highest standards.

As one of our ‘Rosy Rota’ Carers, you are expected to provide this service to our clients at all times, with particular regard to assisting with:

  • Dressing and undressing
  • Bathing, washing, shaving and oral hygiene
  • Toilet and continence requirements
  • Medication requirements and other health related issues
  • Manual handling
  • Eating and meal times
  • Handling personal possessions and documents
  • Entering the home, room, bathroom or toilet

Carer Procedures

As a ‘Rosy Rota’ Carer you are:

  • Fully briefed on the specific requirements of your Clients.
  • Sent a copy of your client’s Care Plan which you should read thoroughly in advance of your arrival at a booking. A Master copy of the Care Plan will also have been sent to the Client.
  • Expected to record the events of each day in the Carer’s Diary.
  • Given 2 – 3 clients on your rota. Bookings are usually made 6 – 8 weeks in advance for 7 – 14 days at a time and will be confirmed by telephone or email by our Care Co-ordinator.
  • Expected to dress nicely, be clean and tidy at all times and wear an identity badge upon arrival.
  • Required to handover to the next Carer as near to 12 noon as possible to unless otherwise arranged.
  • Entitled to a break of 2 hours per day.
  • Never to leave the Client alone unless this has been agreed with the Agency.
  • Not allowed to perform any moving and handling duties unless you have suitable training.
  • Not allowed to give care which is invasive or requires medical training, such as injections, dressings or eye drops.
  • To report any form of abuse or bad practice to the Agency immediately.
  • To sign a declaration stating that you abide by our carers Code of Conduct, Medication and Infection Control Procedures.
  • Not allowed to use the Client’s telephone/internet without permission or make personal calls or texts from your mobile during working hours.
  • Not allowed to smoke, drink alcohol or consume illegal substances whilst on duty.
  • Not allowed to accept any gifts or legacies from your Clients.
  • Always to leave the Carers room clean and tidy before departure.

There is an out of office hours mobile number for emergencies.

All references are meticulously checked and verified by us over the telephone with previous Employers. This allows us to ask further questions, which are appropriate to your vacancy and gain more in-depth knowledge of the candidate.

Carer Policies

  • Information about your Client must remain confidential and should not be divulged to anyone outside the Agency or Carer who is not on that Rota.
  • We appreciate that Carers get to know each other, however, personal comments about other carers’ abilities to do their job or their personalities is considered unacceptable behaviour.
  • If at the last minute you have an emergency or cannot arrive at a booking you must contact the Agency immediately.
  • You must never leave a booking early without first consulting the Agency.
  • You must never leave your Client in any danger or at risk.
  • You must never re-organise a booking independently from the Agency.
  • If you cancel a booking you must notify the Agency no later than 7 days before the commencement of the booking, unless there is a justifiable emergency or health reason, for which we will require a Doctor’s note.
  • You are not permitted to be re-engaged by the Client other than through the Agency.
  • You must take out Public Liability and Malpractice Insurance. This can be arranged through the Agency.
  • Similarly your Client is advised to have Public Liability Insurance to cover you should you have an accident whilst you are working.
  • If you are to drive the Client’s car, we also ask them to take out the relevant insurance.
  • In the event of any complaints please contact the Agency directly. We will ensure that every complaint is fully investigated and inform you of the action, if any, to be taken, within 28 days.
  • The Agency shall incur no liability whatsoever or howsoever arising from any act, default, negligence or otherwise of any Staff engaged by the Agency on behalf of the client.
  • The Agency is in compliance with the Data Protection Act 1998. All information held on you will be safely stored in accordance with the Act.
  • The Agency is an Equal Opportunities Agency and complies with current legislation including the Sex Discrimination and Race Relations Act.

Companion Procedures

  • You will be fully briefed on the specific requirements of the client and provided with your own schedule of duties.
  • A copy of this schedule will have been sent to the Employer.
  • Bookings are usually made 6 – 8 weeks in advance and can be for up to a month at a time.
  • You will be notified about your bookings by telephone or email by our care Coordinator.
  • You must dress neatly and be clean and tidy at all times.
  • An identity badge will be provided and you must wear your identity badge upon arrival at every booking.
  • Changeovers are usually as near to 12 noon as possible to ensure a proper handover unless otherwise arranged.
  • You will be are entitled to a break of at least 2 hours per day.
  • You should never leave the client alone unless this has been agreed with the Agency or family.
  • You are not allowed to administer any prescribed medication. You must only administer un-prescribed medication with consent of the Employer, Doctor or the family.
  • You are not allowed to provide personal care such as washing, dressing, bathing, manual handling and lifting.
  • You must report any form of abuse or bad practice to the Agency immediately.
  • You must sign a declaration that you abide by our Companion Housekeeper Code of Conduct.
  • You are not allowed to use the Client’s telephone/internet without permission or make personal calls or texts from your mobile during working hours.
  • You are not allowed to smoke, drink alcohol or consume illegal substances whilst on duty.
  • You are not allowed to accept any gifts or legacies from your Clients.
  • You must always leave your room clean and tidy before departure.
  • If at any time you suspect any form of abuse, bad practice, feel at risk or witness any violence or aggression please inform the Agency immediately.
  • Please use the out of hours emergency number if required.

Elderly Care and Carer Jobs and Vacancies around the UK and in Manchester, Cheshire and North Wales

Companion Policies

  • Information about your Client must remain confidential and should not be divulged to anyone outside the Agency.
  • Similarly, any information held on you will be safely stored in accordance with the Data Protection Act 1998.
  • We appreciate that Staff get to know each other, however, personal comments about other carers’ abilities to do their job or their personalities is considered unacceptable behaviour.
  • If at the last minute you have an emergency or cannot arrive at a booking you must contact the Agency immediately.
  • You must never leave a booking early without first consulting the Agency.
  • You must never leave your Client must in any danger or at risk.
  • You must never re-organise a booking independently from the Agency.
  • If you cancel a booking you must notify the Agency no later than 7 days before the commencement of the booking unless there is a justifiable emergency or health reasons, for which we will require a Doctor’s note.
  • You are not permitted to be re-engaged by the Client other than through the Agency.
  • You must take out Professional Liability Insurance. This can be arranged through the Agency.
  • Similarly your Client is advised to have Public Liability Insurance to cover you should you have an accident whilst you are working.
  • If you are to drive their car, we also ask them to take out the relevant insurance.
  • In the event of complaints and compliments please contact the Agency directly. We will ensure that every complaint is fully investigated and inform you of the action, if any, to be taken, within 28 days.
  • The Agency shall incur no liability whatsoever or howsoever arising from any act, default, negligence or otherwise of any Staff employed by the Employers through the Agency.
  • The Agency is in compliance with the Data Protection Act 1998. All information held on you will be safely stored in accordance with the Act.
  • The Agency is an Equal Opportunities Agency and complies with current legislation including the Sex Discrimination and Race Relations Act.

Elderly Carer Jobs and Vacancies around the UK and in Manchester, Cheshire and North Wales

Carer and Companion Recruitment

As one of our Rosy Rota Carers, you are expected to maintain the dignity, respect and confidentiality of your client.

Having taken full details of your care experience and carefully checked and assessed your references, we will use our best endeavours to obtain suitable positions for you, however there can be no guarantee.

Where possible we like to carry out face-to-face interviews. If this is not possible, detailed telephone interviews will take place and then you will be asked to meet us as soon as you are in the area.

We cannot offer any vacancies unless you have fully complied with our registration requirements.

In order to register you will need to provide the following documents:

  • CV or letter listing full employment.
  • Up to date certificates for Moving & Handling, Food Hygiene, First Aid and Medication Administration as a minimum.
  • Photocopies of any other relevant qualifications e.g. NVQ, City & Guilds, Nursing, Caring, Cooking etc.
  • Two written references from your most recent employers. All references must have full name, address, telephone number, date and signature. We cannot accept references from family members.
  • Written declaration from yourself that you are in good physical and mental health.
  • Written declaration that you are self employed, pay Tax and National Insurance along with your National Insurance.
  • Valid Public Liability Insurance Certificate. (If you do not have insurance, this can be arranged through the Agency).
  • Photocopy of your Passport & Driving Licence (please copy both parts) NB: If you are not a British National we must have a copy of your Passport, Visa and working papers.
  • Two recent passport size photographs of yourself.
  • Copy of a recent utility bill or bank statement addressed to you confirming your current address.

CRB Information

  • You will be required to take out a new enhanced CRB with our Umbrella Body. Existing certificates are non transferable.
  • You will be required to send original documents. Photocopies are not acceptable.
  • Once your documents have been authorised by the Agency, they will be returned to you by Recorded Delivery.
  • Your application will be processed by our Government Registered Body and will be valid with our agency for 3 years.
  • The Fee is £62.
  • We operate an on line application system which can also be accessed via our website. Please be patient because time schedules depend on the Police Authority.
  • We cannot offer you any vacancies until your Disclosure Certificate has been issued.

Elderly Care Jobs and Vacancies around the UK and in Manchester, Cheshire and North Wales

Financial

  • You wages are determined by the Agency and should be paid each week by cheque or directly into your bank account.
  • You must provide a legible invoice with either the address you wish the cheque to be sent to or your bank details.
  • If you miss your break or have unexpected night call an additional fee can be charged but must be agreed with the agency.
  • Travel and other expenses are paid at the end of your engagement.
    • Travelling by car is charged at 40 pence per mile.
    • Travelling by public transport is paid on production of valid receipts.
    • A Carer can only claim up to a maximum of £120.
    • If travel expenses exceed £120 any additional payment is at your clients discretion.
    • Homeward journeys are only to be paid if you are not going on to another client.
  • Out of pocket expenses like shopping etc. should be added to your invoice at the end of the booking.
  • We ask the Client to set up a petty cash system for housekeeping.
  • You must always provide receipts for any expenses.
  • If you have to carry out additional domestic duties e.g. family and friends visit or stay overnight, requiring extra cooking and changing of linen, or the domestic help is unable to come, you should be paid for this additional work.
  • Bank Holidays are double pay.
  • If there is a cancellation less than 7 days before, or during a booking you will be paid one week’s wages. However, if we are able to offer you an alternative booking, only part or none of the wages will be paid.
  • If you leave an Engagement before the end of the booking for whatever reason, other than an emergency, your wages will be recalculated accordingly and you may not claim the cost of your return journey.
  • You are not employed by the Agency. You are self-employed and will have temporary engagements with each of your clients. Therefore you are only paid for the actual days you work.
  • You are responsible for your own Tax and National Insurance.
  • Each working day is considered to be a 24 hour period which includes one overnight stay starting and finishing at 12 noon. If you arrive late you may not always receive a full days pay or may be paid an additional amount if you stay longer. This is totally at the client’s discretion and should be negotiated through the Agency.

Our Elderly Care Declaration

  • All Carers must abide by the Agency’s Code of Conduct.(link to staff information for Carers)
  • The Agency is in compliance with the Data Protection Act 1998. Your details are only divulged to your Carers and Agency staff, as required. All information held on you will be safely and confidentially stored in accordance with the Act.
  • The Agency is an Equal Opportunities Agency and complies with current legislation including the Sex Discrimination and Race Relations Act.
  • The Agency is a Domiciliary Introductory Agency and has been registered with the Care Quality Commission (CQC) since 2006
  • In 2010, The Health and Social Care Act 2008 replaced the the Care Standards’ Act 2002 and as a result, Domiciliary Introductory Agencies are no longer regulated. However, we will continue to abide by the current standards and regulations as outlined in the new act as much as is possible.
Elderly Care Information

We offer a very personal and bespoke service supplying carefully selected Carers and Companions who look after all your needs.

To view more information about our elderly care services click here

Child Care Information

We are members of the Association of Nanny Agencies (ANA) and the British Au Pair Agencies Association (BAPAA).

To view more information about our child care services click here

Household Care Information

We can provide domestic and household Staff on a daily or residential, full time or part time, permanent or temporary basis.

To view more information about our household care services click here

Testimonial

Please pass on our grateful thanks to all your staff that cared for Jill. Thank you is never enough in these circumstances. We have come to know many of the girls who were so kind and generous with their time and care, without whom Jill would have had to be admitted to a hospital or home.

St Albans, Herts

Testimonial

Dear Emily, Sarah and Trish. Thank you so much for your kind and caring attention through these past years. It is really appreciated. Mum died peacefully in her own bed, thanks to you and the Carers... the most recent of which was one of the very best carers possible. Thank you all.

Tyne & Wear

Testimonial

I am writing to you to thank you for your letter and condolences. I was very impressed by the professionalism and care everyone I dealt with at Bunbury, including the two Carers that sadly never had the opportunity to look after my father. Thank you for all your help and support at what was a very difficult time for me and my father. With all good wishes.

Oxford

Testimonial

Dear Mrs Potter, ...I am deeply grateful for all the loving and devoted care that was given to my father over the two years we have called on the Agency for help. I know he appreciated all that was done for him and I am thankful that I arranged the “Bunbury Birds” to look after him.

Denbighshire

Testimonial

Dear Emily and the “Bunbury Birds”. I am writing to thank you very warmly for all the wonderful Carers you have so kindly supplied to look after my father ...He was so pleased to be able to live in his own home. May I say how grateful I am for all the support and help you have given me ...You have provided a wonderful service.

Leeds

Testimonial

Dear Emily, Our thanks to all your kind ladies who looked after my mother in her final months. Mother loved her home which she moved into as a new bride in 1938 and it is thanks to the unstinting attention, most kindly given by the Bunbury ladies, that she was able to stay there until her peaceful end. We shall always remember their cheerful diligence and care.

Prestbury

Testimonial

Dear Emily, I would like to thank you and your team for bringing comfort and happiness to Mum in what turned out to be a very short period of time since joining the ‘Rosy Rota’. As you know I was very apprehensive, wondering whether Mum would cope with the new situation. As it turned out your ladies brought laughter and fun back into her life ...her sparkle had returned.

Didsbury

Testimonial

The Family and I would like to thank all member of staff and carers of the Bunbury Agency, for the time and trouble they have taken over the past three and half years, to ensure that my parents received the care required to enable them to remain in their own home. This was their strongest desire and with your help we were able to carry out their wishes. Long may your valuable work continue for many years to come.

Aylesbury

Testimonial

Dear Mrs Potter, Sarah & Beth. I just wanted to thank you for all your help, through good and hard times over the past six years. Not only have you never let us down, but I have felt a very real relationship with you, as though we have been working together to keep things going. This last month has been really difficult for us all, especially seeing my mother declining with increasing rapidity. My great ambition was to keep her in her own home until the end. Without your help this would not have been achieved.

Cumbria

Testimonial

I am very happy to recommend Bunbury Agency as an effective and responsible organisation.

Cheshire

Testimonial

I would like to take this opportunity on behlaf of our family to thank you for all you have done in supplying our mother with very caring ladies. They all did thier utmost to make her happy and healthy in her last year.

Preston

Testimonial

Trish has been the most wonderful Carer for Mum and she was all that I ever wanted from someone for Mum plus a lot more. We were so blessed that she came into our lives! Every day Mum looked forward to her coming and felt so safe and secure when she was around. It is so hard to put all Trish's wonderful qualities into words, but nothing was ever too much for her and when things got hard she was always around to help and do above and beyond what we needed. She looked after us all really! When Mum was in the hospice, she still visited which gave Mum such a boost and I will never forget her kindness in sitting with Mum the night before she died so my brothers and I could go out and have something to eat. When our elderly parents need care it's hard to entrust them to strangers and I hope that there is a "Trish" for me one day! I will never forget her and I can never thank her enough for all she has done. Thank you again for your thoughtfulness and for putting us in touch with such a wonderful person.

Tarporley, Cheshire

Testimonial

Dear Mrs Green, Thank you so much for your kind letter about my mother Sylvia. She was very well looked after by all the nice Carers you provided for her. Whilst she could be a little insensitive at times due to her dementia I believe, she certainly appreciated their company and the sensitive way they looked after her. Thank you again for all you did for her.

Heswall, Wirral

Testimonial

Dear Mrs Green, Thank you very much for your letter and your kind thoughts following the death of my sister. You did indeed supply three Carers for her in September and October. We were very happy with Margaret and Alex was superb in every way and did so many extra things to improve my sister's quality of life. It must have been very traumatic for her when my sister died, but I am just thankful that she was with someone who was so caring.

Gillingham

Testimonial

Dear Trish, A personal note of thanks from Sue and myself for all your dedication to keeping things running smoothly at my mother's. It seems a very long time ago since you sent the first Bunbury Carer along. Sue and I have always known that we'd be alright "Trish will sort it out" - somehow!! A very big thank you.

Warrington, Cheshire

Testimonial

Dear Sarah, Now that the family have made the decision that Mother should stay in the Care Home, I write to thank you and the Agency for all the help and assistance you have given over the years. We have had some "interesting" moments but the Agency has, with very few exceptions, managed to provide care to a very high standard. Please pass on our thanks to the many Carers who have been to my Mother's. Trish continues to provide wonderful support, visiting Mother each afternoon.

Tarporley, Cheshire

Testimonial

Dear Mrs Green, It is with regret that I write to confirm that we will no longer require the services of your Bunbury Ladies. Most of them have proved excellent at caring for my mother who has not always been the easiest person to look after and they have exercised good sense and discretion in caring for her. As her quality of life has declined, this has been a great comfort to the family. Thank you so much for all the Agency and the Ladies did for her.

Heswall, Wirral