01829 730201

Our Residential Procedures

Elderly Carers and Domestic Carers for Hire around the UK and in Manchester, Cheshire and North Wales

Looking for an elderly or domestic carer? Make an enquiry about our elderly and domestic carers for hire by clicking here or alternatively contact us on 01829 730201.

Your details are only divulged to our Elderly and Domestic Carers plus members of the Agency as required. Your personal file will be safely and confidentially stored in accordance with the Data Protection Act 1998.

  • Elderly and Domestic Carers are usually booked 6 – 8 weeks in advance for 1 -2 weeks at a time.
  • A bookings list is sent to you and your representative at the end of each month.
  • Elderly and Domestic Carers will call their replacement at least two days before arrival to ensure a smooth changeover.
  • Carers are expected to change over at about 12 noon.
  • Each Carer will handover to the next Carer thoroughly, ensuring the latest information has been properly communicated. There is no need for anyone else to be there to supervise.
  • Elderly and Domestic Carers are expected to dress nicely, be clean and tidy at all times and wear an identity badge upon arrival.
  • Please provide disposable gloves, aprons and antibacterial hand wash to minimise infection.
  • The Carers’ role includes caring, housekeeping, cooking and companionship. They are not expected to do heavy cleaning duties. Normally, we would ask that Domestic Help be employed.
  • Each Carer should have a break of 2 hours per day. The Carer may not necessarily want to go out, but they should have the option. They may prefer to go to their room to relax.
  • If you cannot be left alone in the house, arrangements should be made for another Carer or responsible person to cover during the Carers’ breaks.
  • Moving and handling by a hoist requires two people.
  • A written record will be kept by your Carer of all medication administered.
  • Your Pharmacist may be able to provide you with a Medical Administrative Record, which should list all your medications. Alternatively, you may wish to use our Medication Record.
  • We regularly consult with you and your Carers to review the level of care you require and monitor the quality of care you receive.
  • Should you have any concerns about the quality and standard of the care provided, please contact the Agency. We will ensure that every complaint is fully investigated and inform you of the action (if any) to be taken within 28 days.

Our Daily Procedures

Your details are only divulged to our Carers and members of the Agency as required. Your personal file will be safely and confidentially stored in accordance with the Data Protection Act 1998.

  • Carers are usually booked 6 – 8 weeks in advance for 1 -2 weeks at a time.
  • A bookings list is sent to you and your representative at the end of each month.
  • Carers will call their replacement at least two days before arrival to ensure a smooth changeover.
  • Carers are expected to change over at about 12 noon.
  • Each Carer will handover to the next Carer thoroughly, ensuring the latest information has been properly communicated. There is no need for anyone else to be there to supervise.
  • Carers are expected to dress nicely, be clean and tidy at all times and wear an identity badge upon arrival.
  • Please provide disposable gloves, aprons and antibacterial hand wash to minimise infection.
  • The Carers’ role includes caring, housekeeping, cooking and companionship. They are not expected to do heavy cleaning duties. Normally, we would ask that Domestic Help be employed.
  • Each Carer should have a break of 2 hours per day. The Carer may not necessarily want to go out, but they should have the option. They may prefer to go to their room to relax.
  • If you cannot be left alone in the house, arrangements should be made for another Carer or responsible person to cover during the Carers’ breaks.
  • Moving and handling by a hoist requires two people.
  • A written record will be kept by your Carer of all medication administered.
  • Your Pharmacist may be able to provide you with a Medical Administrative Record, which should list all your medications. Alternatively, you may wish to use our Medication Record.
  • We regularly consult with you and your Carers to review the level of care you require and monitor the quality of care you receive.
  • Should you have any concerns about the quality and standard of the care provided, please contact the Agency. We will ensure that every complaint is fully investigated and inform you of the action (if any) to be taken within 28 days.

Our Respite and Temporary Procedures

Your details are only divulged to our Carers and members of the Agency as required. Your personal file will be safely and confidentially stored in accordance with the Data Protection Act 1998.

  • Carers are usually booked 6 – 8 weeks in advance for 1 -2 weeks at a time.
  • A bookings list is sent to you and your representative at the end of each month.
  • Carers will call their replacement at least two days before arrival to ensure a smooth changeover.
  • Carers are expected to change over at about 12 noon.
  • Each Carer will handover to the next Carer thoroughly, ensuring the latest information has been properly communicated. There is no need for anyone else to be there to supervise.
  • Carers are expected to dress nicely, be clean and tidy at all times and wear an identity badge upon arrival.
  • Please provide disposable gloves, aprons and antibacterial hand wash to minimise infection.
  • The Carers’ role includes caring, housekeeping, cooking and companionship. They are not expected to do heavy cleaning duties. Normally, we would ask that Domestic Help be employed.
  • Each Carer should have a break of 2 hours per day. The Carer may not necessarily want to go out, but they should have the option. They may prefer to go to their room to relax.
  • If you cannot be left alone in the house, arrangements should be made for another Carer or responsible person to cover during the Carers’ breaks.
  • Moving and handling by a hoist requires two people.
  • A written record will be kept by your Carer of all medication administered.
  • Your Pharmacist may be able to provide you with a Medical Administrative Record, which should list all your medications. Alternatively, you may wish to use our Medication Record.
  • We regularly consult with you and your Carers to review the level of care you require and monitor the quality of care you receive.
  • Should you have any concerns about the quality and standard of the care provided, please contact the Agency. We will ensure that every complaint is fully investigated and inform you of the action (if any) to be taken within 28 days.

Domestic and Elderly Carers for Hire around the UK and in Manchester, Cheshire and North Wales

Financial Information

  • The wage paid to the Carer is calculated on a weekly basis of 7 nights and they should be paid each week either by cheque or directly into their bank account.
  • They will provide you with an invoice listing their travel costs and any additional expenses that they may have made on your behalf.
  • Should the Carer arrive very late without prior arrangement, you may be entitled to reduce their wage.
  • Similarly, if the Carer is asked stay to longer due to the late arrival of the next Carer, they may claim an additional payment.
  • The Carer is entitled to charge an additional fee of £10 per hour for missed breaks. Charging for night calls must be confirmed by the agency.
  • Travel and other expenses are paid at the end of their engagement.
  • Travelling by car is charged at 40 pence per mile.
    • Travelling by public transport is paid on production of valid receipts.
    • A Carer can claim up to a maximum of £120.
    • If travel expenses exceed £120 any additional payment is at your discretion.
    • Homeward journeys are only paid if the Carer is not going on to another booking.
  • If a Carer leaves an Engagement before the end of the booking for whatever reason other than an emergency, you are not expected to pay the costs of the that Carer’s return journey.
  • Please establish a petty cash system for housekeeping so that the carers do not have to use their own money. They must always provide receipts for any expenses.
  • Bank Holidays are double pay.
  • If there is a cancellation, for whatever reason, 7 days or less, before or during a booking you will be required to pay the Carer one week’s wage and their expenses in full plus the Agency’s fee of 25% unless otherwise agreed by the Agency.
  • However, if we are able to offer the Carer an alternative booking, it may be that only part or none of the wage will have to be paid. If this is the case, the Agency will not charge a cancellation fee.
  • Our booking fee of 25% of each week’s wage plus VAT will be invoiced to you on a monthly basis. If you would like to pay by Standing Order then a form will be sent to you.
  • The Carers are not employed by the Agency. They are self-employed and responsible for their own Tax and National Insurance.
  • You will need Public Liability Insurance to cover them whilst they are staying at your house.
  • If they are to drive your car please ensure that they have comprehensive cover.
  • Carers have their own Public Liability and Malpractice Insurance.
  • The Agency has Professional Liability Insurance.

Elderly and Domestic Carers for Hire around the UK and in Manchester, Cheshire and North Wales

Our Elderly Care Declaration

  • All Carers must abide by the Agency’s Code of Conduct, Medication and Infection Guidelines. (link to staff information for Carers)
  • The Agency is in compliance with the Data Protection Act 1998. Your details are only divulged to your Carers and Agency staff, as required. All information held on you will be safely and confidentially stored in accordance with the Act.
  • The Agency is an Equal Opportunities Agency and complies with current legislation including the Sex Discrimination and Race Relations Act.
  • The Agency is a Domiciliary Introductory Agency and has been registered with the Care Quality Commission (CQC) since April 2006.
  • In 2010, The Health and Social Care Act 2008 replaced the Care Standards’ Act 2002 and as a result, Domiciliary Introductory Agencies are no longer regulated. However, we will continue to abide by the current standards and regulations as outlined in the new act as much as is possible.

Elderly Carers and Domestic Carers for Hire around the UK and in Manchester, Cheshire and North Wales

Elderly Care Information

We offer a very personal and bespoke service supplying carefully selected Carers and Companions who look after all your needs.

To view more information about our elderly care services click here

Child Care Information

We are members of the Association of Nanny Agencies (ANA) and the British Au Pair Agencies Association (BAPAA).

To view more information about our child care services click here

Household Care Information

We can provide domestic and household Staff on a daily or residential, full time or part time, permanent or temporary basis.

To view more information about our household care services click here

Testimonial

Please pass on our grateful thanks to all your staff that cared for Jill. Thank you is never enough in these circumstances. We have come to know many of the girls who were so kind and generous with their time and care, without whom Jill would have had to be admitted to a hospital or home.

St Albans, Herts

Testimonial

Dear Emily, Sarah and Trish. Thank you so much for your kind and caring attention through these past years. It is really appreciated. Mum died peacefully in her own bed, thanks to you and the Carers... the most recent of which was one of the very best carers possible. Thank you all.

Tyne & Wear

Testimonial

I am writing to you to thank you for your letter and condolences. I was very impressed by the professionalism and care everyone I dealt with at Bunbury, including the two Carers that sadly never had the opportunity to look after my father. Thank you for all your help and support at what was a very difficult time for me and my father. With all good wishes.

Oxford

Testimonial

Dear Mrs Potter, ...I am deeply grateful for all the loving and devoted care that was given to my father over the two years we have called on the Agency for help. I know he appreciated all that was done for him and I am thankful that I arranged the “Bunbury Birds” to look after him.

Denbighshire

Testimonial

Dear Emily and the “Bunbury Birds”. I am writing to thank you very warmly for all the wonderful Carers you have so kindly supplied to look after my father ...He was so pleased to be able to live in his own home. May I say how grateful I am for all the support and help you have given me ...You have provided a wonderful service.

Leeds

Testimonial

Dear Emily, Our thanks to all your kind ladies who looked after my mother in her final months. Mother loved her home which she moved into as a new bride in 1938 and it is thanks to the unstinting attention, most kindly given by the Bunbury ladies, that she was able to stay there until her peaceful end. We shall always remember their cheerful diligence and care.

Prestbury

Testimonial

Dear Emily, I would like to thank you and your team for bringing comfort and happiness to Mum in what turned out to be a very short period of time since joining the ‘Rosy Rota’. As you know I was very apprehensive, wondering whether Mum would cope with the new situation. As it turned out your ladies brought laughter and fun back into her life ...her sparkle had returned.

Didsbury

Testimonial

The Family and I would like to thank all member of staff and carers of the Bunbury Agency, for the time and trouble they have taken over the past three and half years, to ensure that my parents received the care required to enable them to remain in their own home. This was their strongest desire and with your help we were able to carry out their wishes. Long may your valuable work continue for many years to come.

Aylesbury

Testimonial

Dear Mrs Potter, Sarah & Beth. I just wanted to thank you for all your help, through good and hard times over the past six years. Not only have you never let us down, but I have felt a very real relationship with you, as though we have been working together to keep things going. This last month has been really difficult for us all, especially seeing my mother declining with increasing rapidity. My great ambition was to keep her in her own home until the end. Without your help this would not have been achieved.

Cumbria

Testimonial

I am very happy to recommend Bunbury Agency as an effective and responsible organisation.

Cheshire

Testimonial

I would like to take this opportunity on behlaf of our family to thank you for all you have done in supplying our mother with very caring ladies. They all did thier utmost to make her happy and healthy in her last year.

Preston

Testimonial

Trish has been the most wonderful Carer for Mum and she was all that I ever wanted from someone for Mum plus a lot more. We were so blessed that she came into our lives! Every day Mum looked forward to her coming and felt so safe and secure when she was around. It is so hard to put all Trish's wonderful qualities into words, but nothing was ever too much for her and when things got hard she was always around to help and do above and beyond what we needed. She looked after us all really! When Mum was in the hospice, she still visited which gave Mum such a boost and I will never forget her kindness in sitting with Mum the night before she died so my brothers and I could go out and have something to eat. When our elderly parents need care it's hard to entrust them to strangers and I hope that there is a "Trish" for me one day! I will never forget her and I can never thank her enough for all she has done. Thank you again for your thoughtfulness and for putting us in touch with such a wonderful person.

Tarporley, Cheshire

Testimonial

Dear Mrs Green, Thank you so much for your kind letter about my mother Sylvia. She was very well looked after by all the nice Carers you provided for her. Whilst she could be a little insensitive at times due to her dementia I believe, she certainly appreciated their company and the sensitive way they looked after her. Thank you again for all you did for her.

Heswall, Wirral

Testimonial

Dear Mrs Green, Thank you very much for your letter and your kind thoughts following the death of my sister. You did indeed supply three Carers for her in September and October. We were very happy with Margaret and Alex was superb in every way and did so many extra things to improve my sister's quality of life. It must have been very traumatic for her when my sister died, but I am just thankful that she was with someone who was so caring.

Gillingham

Testimonial

Dear Trish, A personal note of thanks from Sue and myself for all your dedication to keeping things running smoothly at my mother's. It seems a very long time ago since you sent the first Bunbury Carer along. Sue and I have always known that we'd be alright "Trish will sort it out" - somehow!! A very big thank you.

Warrington, Cheshire

Testimonial

Dear Sarah, Now that the family have made the decision that Mother should stay in the Care Home, I write to thank you and the Agency for all the help and assistance you have given over the years. We have had some "interesting" moments but the Agency has, with very few exceptions, managed to provide care to a very high standard. Please pass on our thanks to the many Carers who have been to my Mother's. Trish continues to provide wonderful support, visiting Mother each afternoon.

Tarporley, Cheshire

Testimonial

Dear Mrs Green, It is with regret that I write to confirm that we will no longer require the services of your Bunbury Ladies. Most of them have proved excellent at caring for my mother who has not always been the easiest person to look after and they have exercised good sense and discretion in caring for her. As her quality of life has declined, this has been a great comfort to the family. Thank you so much for all the Agency and the Ladies did for her.

Heswall, Wirral