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Please pass on our grateful thanks to all your staff that cared for Jill. Thank you is never enough in these circumstances. We have come to know many of the girls who were so kind and generous with their time and care, without whom Jill would have had to be admitted to a hospital or home.

Dear Mrs Potter, Sarah & Beth. I just wanted to thank you for all your help, through good and hard times over the past six years. Not only have you never let us down, but I have felt a very real relationship with you, as though we have been working together to keep things going. This last month has been really difficult for us all, especially seeing my mother declining with increasing rapidity. My great ambition was to keep her in her own home until the end. Without your help this would not have been achieved.

Dear Emily and the “Bunbury Birds”. I am writing to thank you very warmly for all the wonderful Carers you have so kindly supplied to look after my father ...He was so pleased to be able to live in his own home. May I say how grateful I am for all the support and help you have given me ...You have provided a wonderful service.

Dear Emily, Sarah and Trish. Thank you so much for your kind and caring attention through these past years. It is really appreciated. Mum died peacefully in her own bed, thanks to you and the Carers... the most recent of which was one of the very best carers possible. Thank you all.

Dear Mrs Green, Thank you so much for your kind letter about my mother Sylvia. She was very well looked after by all the nice Carers you provided for her. Whilst she could be a little insensitive at times due to her dementia I believe, she certainly appreciated their company and the sensitive way they looked after her. Thank you again for all you did for her.

I am writing in a personal capacity to thank you profoundly for your sensitive, professional and positive contribution to Meg's care over the past several months. I was very impressed by the initial impression you gave when we first met - your priorities for, and sensitivities about, your clients were spot on. This initial impression subsequently stood the test of time. I know families all have their various challenges from time to time and I don't know whether ours had more than average, but your team coped magnificently with the particular challenges which we provided! Meg was blessed to be able to remain in her own home and room right up until the end, and it was the carers that you provided who made the difference. Although all different, and each with her own character and approach, they all were absolutely committed to trying to provide for the best interests of their client - on occasion to their own detriment. They were also very patient and flexible in adapting to the changing needs of the situation, and the demands of us, the family. I wanted to make it absolutely clear how grateful I was that your team rose magnificently to the particular challenges which we represented. Thank you most sincerely.