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Trish has been the most wonderful Carer for Mum and she was all that I ever wanted from someone for Mum plus a lot more. We were so blessed that she came into our lives! Every day Mum looked forward to her coming and felt so safe and secure when she was around. It is so hard to put all Trish's wonderful qualities into words, but nothing was ever too much for her and when things got hard she was always around to help and do above and beyond what we needed. She looked after us all really! When Mum was in the hospice, she still visited which gave Mum such a boost and I will never forget her kindness in sitting with Mum the night before she died so my brothers and I could go out and have something to eat. When our elderly parents need care it's hard to entrust them to strangers and I hope that there is a "Trish" for me one day! I will never forget her and I can never thank her enough for all she has done. Thank you again for your thoughtfulness and for putting us in touch with such a wonderful person.

Dear Sarah, Now that the family have made the decision that Mother should stay in the Care Home, I write to thank you and the Agency for all the help and assistance you have given over the years. We have had some "interesting" moments but the Agency has, with very few exceptions, managed to provide care to a very high standard. Please pass on our thanks to the many Carers who have been to my Mother's. Trish continues to provide wonderful support, visiting Mother each afternoon.

Dear Emily and the “Bunbury Birds”. I am writing to thank you very warmly for all the wonderful Carers you have so kindly supplied to look after my father ...He was so pleased to be able to live in his own home. May I say how grateful I am for all the support and help you have given me ...You have provided a wonderful service.

Dear Sarah, I am writing to thank you for all the help your agency has provided for our parents over many years. The helpers have made it possible for both of our parents to stay in their own home, in father's case until three weeks before his death. Mum moved to the nursing home on Friday, seven weeks after she broke her hip. We do not imagine she will go home again. The ladies we have had from your agency have done their job with kindness and sensitivity and both parents made real friends with some of them. Dorrie and Moya have been particularly wonderful with Mum and have made her last few years more than bearable.

I am writing in a personal capacity to thank you profoundly for your sensitive, professional and positive contribution to Meg's care over the past several months. I was very impressed by the initial impression you gave when we first met - your priorities for, and sensitivities about, your clients were spot on. This initial impression subsequently stood the test of time. I know families all have their various challenges from time to time and I don't know whether ours had more than average, but your team coped magnificently with the particular challenges which we provided! Meg was blessed to be able to remain in her own home and room right up until the end, and it was the carers that you provided who made the difference. Although all different, and each with her own character and approach, they all were absolutely committed to trying to provide for the best interests of their client - on occasion to their own detriment. They were also very patient and flexible in adapting to the changing needs of the situation, and the demands of us, the family. I wanted to make it absolutely clear how grateful I was that your team rose magnificently to the particular challenges which we represented. Thank you most sincerely.

Dear Mrs Green, It is with regret that I write to confirm that we will no longer require the services of your Bunbury Ladies. Most of them have proved excellent at caring for my mother who has not always been the easiest person to look after and they have exercised good sense and discretion in caring for her. As her quality of life has declined, this has been a great comfort to the family. Thank you so much for all the Agency and the Ladies did for her.