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Au Pairs – Terms & Conditions

Definitions:

The Agency means the Bunbury Agency Limited.
The Host Family means the person/s who is offering the placement to the Au Pair.
Au Pair means the person placed with Host Family who will only work a maximum of 25 hours per week i.e. 5 hours per day, 5 days per week.
Au Pair Plus means the person placed with the Host Family who will work a maximum of 35 hours per week i.e. 7 hours per day, 5 days per week.
The Placement means the duration of the period the Host Family offers to the Au Pair.
The Placement Agreement is an official document and comprises ‘The Placement Schedule’ and the Terms and Conditions of the Placement.

  1. The Agency is a company registered in the United Kingdom whose registered office is at UHY Hacker Young, St Johns Chambers, Love Street, Chester CH1 1QN.
  2. The Agency acts solely as Agent on behalf of the Host Family. The Agency introduces Au Pairs to the Host Family. The Host Family is the principal and directly contracts to place and pay the Au Pair.
  3. Registration with the Bunbury Agency is free.
  4. Registration will entitle the Host Family to free listing of the position offered by the Host Family on the Agency’s website and other appropriate websites.
  5. The Host Family agrees to pay the Agency any expenses or disbursements incurred for additional individual advertisements, which are agreed with the Host Family.
  6. The Host Family agrees to give the Au Pair (subject to mutual agreement) a minimum of:
    1. £65 – £80 pocket money for 25 hours plus 2 nights baby sitting per week.
    2. £80 – £100 pocket money for 35 hours plus 2 nights baby sitting per week.
    3. Additional pocket money should the Au Pair be required, to work additional hours or additional baby sitting.
  7. The Host Family agrees to give the Au Pair a minimum of 2 free days (including the evening) per week as well as free time available to attend English classes.
  8. The Host Family agrees to give the Au Pair one week’s holiday with pocket money for every three months worked.
  9. The Host Family agrees to provide the Au Pair with their own bedroom, full board and make available all the facilities of the home.
  10. The Host Family agrees to treat the Au Pair as a member of the family and let them participate in family outings if they wish.
  11. The Host Family agrees to ensure that the Au Pair has sufficient free time to attend English classes and help the Au Pair find such classes, normally available in all towns. (English classes are not normally available in the summer months).
  12. The Host Family agrees to give two weeks notice to the Au Pair should they wish to terminate the placement.
  13. The Host Family MUST notify the Agency at least 14 DAYS before the Commencement Date of the Placement so as to ensure all the relevant paperwork has been completed.
  14. Upon each and every re-engagement, the Host Family agrees to pay the Agency the following fee:-
    1. Summer Holidays (6 – 8 weeks) £150 + vat
    2. Placements up to 3 months £200 + vat
    3. Placements up to 6 months £300 + vat
    4. Placements over 6 months £400 + vat
  15. The Host Family’s invoice will be issued along with the Placement Agreement. The Host Family agrees to settle all accounts within 14 DAYS of receipt of the invoice. The Agency reserves the right to charge an extra 2.5% to that account if the account is not settled within the specified time. A charge of 1.5% will be added if payment is made by Credit Card. There is no charge for payment by Debit Card.
  16. The Host Family agrees NOT to pass details of any staff to any other person or persons without the express permission of the Agency.
  17. The Host Family agrees NOT to re-engage any Au Pair previously introduced through the Agency otherwise than through the Agency.
  18. Should the Au Pair either they fail to arrive, be proven to be unsuitable or leave of their own accord within 28 days of arrival, the Agency will use its best endeavours to provide one replacement free of charge. If a suitable replacement cannot be found within 28 days, the Agency will refund 50% of the placement fee. This does not apply to Summer Holiday Placements.
  19. It is an express term of this Agreement that the Agency shall incur no liability whatsoever or howsoever arising from any act, default, and negligence or otherwise of any Au Pairs placed with the Host Family through the Agency. The Host Family agrees therefore to be fully insured against any liability that might arise.
  20. The Agency is registered with the British Au Pair Agencies Association (BAPAA) and the Association of Nanny Agencies (ANA) and abides by their codes of conduct and recruitment.
  21. The Agency is an Equal Opportunities Agency and complies with current legislation including the Sex Discrimination and Race Relations Act and is in compliance with the Data Protection Act 1998.
  22. In the event of complaints and compliments please contact the Agency directly and we will address the issue immediately.
  23. In the event of a dispute or difference arising under this agreement the law prevailing in England and Wales shall apply and any such dispute or difference shall be heard and determined by a Court of Law.
Elderly Care Information

We offer a very personal and bespoke service supplying carefully selected Carers and Companions who look after all your needs.

To view more information about our elderly care services click here

Child Care Information

We are members of the Association of Nanny Agencies (ANA) and the British Au Pair Agencies Association (BAPAA).

To view more information about our child care services click here

Household Care Information

We can provide domestic and household Staff on a daily or residential, full time or part time, permanent or temporary basis.

To view more information about our household care services click here

Testimonial

Please pass on our grateful thanks to all your staff that cared for Jill. Thank you is never enough in these circumstances. We have come to know many of the girls who were so kind and generous with their time and care, without whom Jill would have had to be admitted to a hospital or home.

St Albans, Herts

Testimonial

Dear Emily, Sarah and Trish. Thank you so much for your kind and caring attention through these past years. It is really appreciated. Mum died peacefully in her own bed, thanks to you and the Carers... the most recent of which was one of the very best carers possible. Thank you all.

Tyne & Wear

Testimonial

I am writing to you to thank you for your letter and condolences. I was very impressed by the professionalism and care everyone I dealt with at Bunbury, including the two Carers that sadly never had the opportunity to look after my father. Thank you for all your help and support at what was a very difficult time for me and my father. With all good wishes.

Oxford

Testimonial

Dear Mrs Potter, ...I am deeply grateful for all the loving and devoted care that was given to my father over the two years we have called on the Agency for help. I know he appreciated all that was done for him and I am thankful that I arranged the “Bunbury Birds” to look after him.

Denbighshire

Testimonial

Dear Emily and the “Bunbury Birds”. I am writing to thank you very warmly for all the wonderful Carers you have so kindly supplied to look after my father ...He was so pleased to be able to live in his own home. May I say how grateful I am for all the support and help you have given me ...You have provided a wonderful service.

Leeds

Testimonial

Dear Emily, Our thanks to all your kind ladies who looked after my mother in her final months. Mother loved her home which she moved into as a new bride in 1938 and it is thanks to the unstinting attention, most kindly given by the Bunbury ladies, that she was able to stay there until her peaceful end. We shall always remember their cheerful diligence and care.

Prestbury

Testimonial

Dear Emily, I would like to thank you and your team for bringing comfort and happiness to Mum in what turned out to be a very short period of time since joining the ‘Rosy Rota’. As you know I was very apprehensive, wondering whether Mum would cope with the new situation. As it turned out your ladies brought laughter and fun back into her life ...her sparkle had returned.

Didsbury

Testimonial

The Family and I would like to thank all member of staff and carers of the Bunbury Agency, for the time and trouble they have taken over the past three and half years, to ensure that my parents received the care required to enable them to remain in their own home. This was their strongest desire and with your help we were able to carry out their wishes. Long may your valuable work continue for many years to come.

Aylesbury

Testimonial

Dear Mrs Potter, Sarah & Beth. I just wanted to thank you for all your help, through good and hard times over the past six years. Not only have you never let us down, but I have felt a very real relationship with you, as though we have been working together to keep things going. This last month has been really difficult for us all, especially seeing my mother declining with increasing rapidity. My great ambition was to keep her in her own home until the end. Without your help this would not have been achieved.

Cumbria

Testimonial

I am very happy to recommend Bunbury Agency as an effective and responsible organisation.

Cheshire

Testimonial

I would like to take this opportunity on behlaf of our family to thank you for all you have done in supplying our mother with very caring ladies. They all did thier utmost to make her happy and healthy in her last year.

Preston

Testimonial

Trish has been the most wonderful Carer for Mum and she was all that I ever wanted from someone for Mum plus a lot more. We were so blessed that she came into our lives! Every day Mum looked forward to her coming and felt so safe and secure when she was around. It is so hard to put all Trish's wonderful qualities into words, but nothing was ever too much for her and when things got hard she was always around to help and do above and beyond what we needed. She looked after us all really! When Mum was in the hospice, she still visited which gave Mum such a boost and I will never forget her kindness in sitting with Mum the night before she died so my brothers and I could go out and have something to eat. When our elderly parents need care it's hard to entrust them to strangers and I hope that there is a "Trish" for me one day! I will never forget her and I can never thank her enough for all she has done. Thank you again for your thoughtfulness and for putting us in touch with such a wonderful person.

Tarporley, Cheshire

Testimonial

Dear Mrs Green, Thank you so much for your kind letter about my mother Sylvia. She was very well looked after by all the nice Carers you provided for her. Whilst she could be a little insensitive at times due to her dementia I believe, she certainly appreciated their company and the sensitive way they looked after her. Thank you again for all you did for her.

Heswall, Wirral

Testimonial

Dear Mrs Green, Thank you very much for your letter and your kind thoughts following the death of my sister. You did indeed supply three Carers for her in September and October. We were very happy with Margaret and Alex was superb in every way and did so many extra things to improve my sister's quality of life. It must have been very traumatic for her when my sister died, but I am just thankful that she was with someone who was so caring.

Gillingham

Testimonial

Dear Trish, A personal note of thanks from Sue and myself for all your dedication to keeping things running smoothly at my mother's. It seems a very long time ago since you sent the first Bunbury Carer along. Sue and I have always known that we'd be alright "Trish will sort it out" - somehow!! A very big thank you.

Warrington, Cheshire

Testimonial

Dear Sarah, Now that the family have made the decision that Mother should stay in the Care Home, I write to thank you and the Agency for all the help and assistance you have given over the years. We have had some "interesting" moments but the Agency has, with very few exceptions, managed to provide care to a very high standard. Please pass on our thanks to the many Carers who have been to my Mother's. Trish continues to provide wonderful support, visiting Mother each afternoon.

Tarporley, Cheshire

Testimonial

Dear Mrs Green, It is with regret that I write to confirm that we will no longer require the services of your Bunbury Ladies. Most of them have proved excellent at caring for my mother who has not always been the easiest person to look after and they have exercised good sense and discretion in caring for her. As her quality of life has declined, this has been a great comfort to the family. Thank you so much for all the Agency and the Ladies did for her.

Heswall, Wirral